At 3D Decorative, we strive to provide high-quality 3D models, textures, and digital assets to our users. We understand that sometimes cancellations or refunds may be necessary. This policy outlines our guidelines for subscription cancellations, refunds, and dispute resolution to ensure a smooth user experience.

Subscription Cancellation Policy

We offer a flexible cancellation policy for all our subscription plans.

1.1 Canceling a Subscription

• Users may cancel their monthly or annual membership at any time via their account dashboard.
• Cancellation prevents automatic renewal but allows access until the end of the current billing cycle.
• Users will not be charged for the next billing cycle after canceling, but we do not issue partial refunds for unused time.

1.2 How to Cancel

• Log in to your 3D Decorative account.
• Navigate to Account Settings > Subscription > Cancel Plan.
• Follow the on-screen instructions to confirm cancellation.
• You will receive an email confirmation once your subscription has been canceled.

Refund Policy

Since we offer digital products, we maintain a strict no-refund policy in most cases. However, we do offer refunds under certain circumstances.

2.1 Refund Eligibility

Refunds may be granted under the following conditions:
✔ Duplicate Purchase: If a user accidentally purchases the same digital product twice.
✔ Unauthorized Charge: If an unauthorized transaction is detected and verified.

2.2 Non-Refundable Cases

🚫 Change of Mind: Refunds will not be granted if you simply decide you no longer want the product.
🚫 Downloaded Products: Once a file has been downloaded, it is non-refundable due to the nature of digital goods.
🚫 Compatibility Issues: Users are responsible for checking compatibility before purchasing. Refunds will not be issued for models that do not work with specific software unless explicitly stated in the product description.
🚫 Subscription Fees: We do not offer prorated refunds for unused time in a membership plan.

Requesting a Refund

If you believe you are eligible for a refund, follow these steps:

1️⃣ Contact Support: Email support@3ddecorative.com within 7 days of purchase.
2️⃣ Provide Details: Include your order number, transaction ID, and a clear explanation of the issue.
3️⃣ Verification: Our team will review your request within 5 business days and determine eligibility.
4️⃣ Approval or Rejection: If approved, refunds will be processed within 7–10 business days to the original payment method.

Dispute Resolution

If you believe you were incorrectly charged or did not receive a valid refund, please contact us first before initiating a chargeback. We are happy to work with you to resolve any disputes.

• If a chargeback is filed without contacting us, your account may be suspended until the issue is resolved.
• We reserve the right to refuse refunds to users who abuse our policies.

Changes to This Policy

We may update this Cancellation & Refund Policy at any time. Changes will be posted on this page, and significant updates will be communicated via email or site notifications. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For any questions or refund requests, reach out to us:

📧 Email: support@3ddecorative.com
🌍 Website: https://3ddecorative.com
📍 Address: 514 , Pramukh Square , Sargasan , Gandhinagar , Gujarat – 382421