Existing Accounts

What Is The “Remember Me” Feature When I Login?

When this button is selected and you Sign In once, 3D Decorative will automatically sign you in each time you visit our site from your computer. This feature offers our users the ease of using 3DDecorative, without the hassle of signing in each time you visit. If you click the "Sign Out" link, it will end your session and it will cancel "Remember Me" mode.

How Do I Stop The Automatic Billing And Renewal Of My Subscription?

Click on the "End Automatic Subscription Renewal Billing" link located on the "My Account" page that appears after logging in. You can do this at any time as your account will remain active through the end of the billing period that you paid for. If your subscription automatically renews before you have had a chance to end auto-rebilling and have not downloaded models after the renewal date, contact us at (info@3ddecorative.com) to discuss your individual situation.

Why Is My Account Expiring?

Account expiration occurs due to credit card expiration or an error during rebilling. In the event of credit card expiration, we can no longer bill your credit card without your updated expiration date. An error during rebilling commonly occurs if you have changed the address information your credit card has on file. In either case, our renewal process is simple and 5 days before your account expires, a link will be shown at the top of your "My Account" page. This will take you to our secure subscription renewal page with your previous information filled in for you.

How Do I Change My Password?

To change your password, Sign In to your account. The "My Account" page is displayed. Click on the tab labeled "Account Details" located under the search box. Please verify and update all of your information while you're here, then type in your new password twice in the designated fields. Click "Save Profile" and your password will be changed.

I’m Having Trouble Logging In, What’s Wrong?

All passwords and usernames are case-sensitive. This is the most frequent cause of login failures. Please refer to the confirmation email sent to you upon account creation to confirm your username.

Another problem with logging in may be caused by a bad cookie stored in your web browser. If you’ve tried to change your password via email without having logged in and have been unsuccessful, email us (info@3ddecorative.com) at and we’ll help you. Sometimes things get confused in our database especially if a subscriber has multiple accounts with us.