At 3D Decorative, we provide instant access to digital products, including 3D models, textures, and design assets. This policy explains how our digital delivery process works and what users can expect after making a purchase or subscribing to our services.

Delivery Method

As all our products are digital downloads, no physical shipping is required. Users can access their purchased or subscribed content as follows:

• Instant Access: Once payment is confirmed, digital files are available for immediate download in your account dashboard.
• Download Formats: 3D models and textures are provided in multiple file formats (e.g., SketchUp, 3ds Max, OBJ, FBX, 2020 Design).
• Membership Downloads: Subscribers can download files based on their membership level.

How to Access Your Digital Products

For One-Time Purchases:

1️⃣ After successful payment, an email confirmation with a download link will be sent to your registered email.
2️⃣ You can also download your files from Account > Downloads on our website.

For Subscription Members:

1️⃣ Log in to your 3D Decorative account.
2️⃣ Navigate to the Library or My Downloads section.
3️⃣ Select and download the 3D models and textures included in your subscription plan.

Common Delivery Issues & Solutions

If you experience any issues accessing your digital files, consider the following solutions:

🚀 Didn’t Receive the Download Link?
✔ Check your spam/junk folder in your email.
✔ Ensure you used the correct email at checkout.
✔ Log in to your 3D Decorative account to access your downloads manually.

📂 File Not Downloading?
✔ Try using a different browser or clearing your cache.
✔ Check your internet connection and ensure it supports large file downloads.
✔ Contact our support team for assistance if the issue persists.

🔑 Lost Access to Your Account?
✔ Use the password reset option on the login page.
✔ If you still cannot access your account, email support@3ddecorative.com for recovery assistance.

Refunds & Delivery Failures

• As digital files are delivered instantly, refunds are not offered. 
• If you encounter a file error or compatibility issue, contact our support team within 7 days for technical support.

Updates & Access Duration

• Lifetime Access for Purchases: Once you purchase a digital asset, you have lifetime access to download it at any time.
• Subscription-Based Access: If you have a membership plan, access to premium content is available only during your active subscription period. Once canceled, downloads will no longer be available.
• File Updates: If a 3D model or texture is updated or improved, users who previously downloaded it may receive the updated version at no additional cost.